Introduction
These Terms and Conditions govern the provision of will writing services by Wills4Expats a trading Style of MCortexx Repatriations Ltd Company Number 734576 to the client (“the Client”). By engaging our services, the Client agrees to these terms.
Services Provided
The Company specializes in production of legally binding wills in accordance with Spanish law. Our services include:
- Online Self-Service bespoke UK Will production.
- Online Self-Service bespoke Spanish Will production.
- Arranging a Notary appointment where necessary for Spanish Will Completion.
- Providing legal advice regarding estate planning including probate.
Client Responsibilities
The Client agrees to:
– Provide accurate and complete information regarding their assets and beneficiaries as necessary for production of their Will document.
– Ensure that they are satisfied they understand the inheritance tax implications relating to the provisions set out in their Will.
– Provide all information necessary for the service to be correctly and efficiently provided.
– Check Will document is correct before finalising steps to have Will legally in place.
Process for Document Preparation Self Service Wills
This service is the production of a Will document. If a Will was produced via the online self-service option, the draft document is emailed immediately upon payment to the client. It is the client’s responsibility to check the contents of the draft are correct and reflect accurately what they require. Any amendments can be made with no additional cost and should be advised via email using email address admin@Wills4Expats.com within 14 days of payment. Any amendments made after a document has been Witnessed/Notarised will involve the production of a new document and therefore incurs the usual fee as set out in our online price list.
For UK documents the client can print them and follow the witnessing instructions or, if they have paid for the printed version to be sent registered post to them the Company will print and post the Will to the client’s home address within 14 days of payment. It is the client’s responsibility to ensure that for the UK Will to be legally in place the instructions regarding witnessing & its signing are followed correctly. The Company does not bear any responsibility if this has not been followed correctly or if any of the information input by the client is incorrect.
For Spanish documents, once the client has emailed the Company to confirm all is correct on their Will the Company will contact the client to arrange an appointment at a Notary convenient to the client. The Notary fee, and translator where required, are additional costs payable by the client directly to those service providers. Once a Notary appointment is confirmed the
Company will email the Will to the Notary and confirm the details of the appointment with the client via email. The client can opt to arrange their own Notary appointment without the help of the Company. The notary will then give you a Copia Simple, which is a basic copy of your document and is unsigned, at the appointment or email one after the meeting and they will, as per legal requirements in Spain, register your Will with the relevant department in Madrid.
Fees & Payments
Payments can only be by credit or debit card for online self-service Wills.
For telephone consultations payment a payment link will be emailed from our sister company White Doves to the client to use to make their payment.
If the client decides, for any reason, not to complete the Will or other legal documents the fee will not be refunded once production has commenced.
All services bought from the Company must be completed within 12 months of payment. If non completion within this time frame is through no fault of the Company or a 3rd party provider, then the difference between what was paid and our current charge for the same service provided must be paid by you as an additional fee. This may include, for example, not providing all the information requested within that 12 months, not approving final drafts within that time scale, multiple changes to drafts making completion within 12 months not possible. Please note that while we take pride in producing your legal documents accurately, we do not provide indemnity for any notary services arranged through us. Any concerns or claims related to the notary’s work must be addressed directly with that notary, as our responsibility ends with the document preparation. By using our service, you acknowledge that any issues arising from the notary’s actions or appointment failures are not our responsibility.
Cancellation
For our online self-service Wills the client agrees to read these terms and conditions prior to commencement of the service and have indicated that they have read and understood them. By doing this they agree that there will be no refund if they change their mind as the draft will be emailed to them as soon as payment is made and the service therefore provided. For telephone or in person consultations drafting will commence within 48 hours of payment being made and once this has commenced the service is deemed to have been provided and no refund is payable.
Confidentiality
The Company will treat all information provided by the Client as confidential and will not disclose it to third parties without the Client’s consent, unless required by law or is required to fulfil the service requested.
Complaints
We genuinely care about your experience with us. If you’re ever dissatisfied, please reach out to your advisor in the first instance and if your concerns aren’t resolved, send a formal complaint to admin@Wills4Expats.com. We’ll ensure you receive a thoughtful written response within 28 working days.